Being a relatively small company, we are able to provide a friendly face as well as expert specialist technical advice. The best method of contacting us is by electronic mail: this makes it easier to provide a much more detailed reply. Support requests made by email will be answered within 24 hours, and generally much more quickly than this.
We happy to provide our customers with general advice on networking and UNIX-based servers and can advice on and assist in setting up systems on an individual consultancy basis.
We operate redundant routing and distribute our services across multiple servers for enhanced reliability. In common with many other hosting providers, we are committed to at least 99.5% reliability; in practice our systems are considerably more reliable than this.